Privacy Policy

Privacy Policy

V1 – January 2026

HADIA Foundation (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, contacting us, or supporting our work, you agree to the practices described in this policy.

1. What personal information we collect

We may collect the following types of personal information:

1. a) Information you provide directly

• Name
• Email address
• Phone number
• Postal or billing address
• Donation information
• Messages or enquiries
• Photos, videos, or testimonials you voluntarily provide

1. b) Sensitive information

We only collect sensitive information with your consent or where permitted by law. This may include gender, cultural background, or information relevant to your support needs.

1. c) Payment information

We do not store your credit card details. All online payments are processed securely through trusted third‑party payment gateways. These providers supply us only with confirmation of your transaction not your full card number or CVV.

1. d) Automatically collected information

When you visit our website, we may automatically collect:

• IP address
• Device type
• Browser information
• Pages viewed
• Cookies and analytics data

This helps improve website performance and user experience.

2. How we collect your information

We collect information when you:

• Make a donation
• Sign up for updates or newsletters
• Register for an event or volunteer
• Fill in a form on our website
• Contact us by email, phone, or social media
• Provide photos, content, or stories
• Use our website (cookies/analytics)

3. Why we collect personal information

We collect information to:

• Process donations and issue receipts
• Communicate with donors, volunteers, and supporters
• Provide updates on our work
• Manage events and community activities
• Comply with charity, tax, and regulatory obligations
• Improve our website and services
• Respond to enquiries
• Maintain accurate supporter records

We only collect what is reasonably necessary to deliver our charitable work.

4. How we use your personal information

We may use your information to:

• Process and acknowledge donations
• Contact you with updates, stories, or invitations
• Respond to your questions
• Administer volunteer opportunities
• Improve our programs and website
• Maintain internal records and reporting
• Comply with legal and regulatory requirements

You can request to opt out of communications at any time.

5. Disclosure of your information

We do not sell or trade your personal information.

We may share your information with:

1. a) Service providers

Trusted third‑party partners that assist with:

• Payment processing
• Email and communication systems
• Website hosting
• Data storage
• Event and donation management systems

These providers are only permitted to use your information to perform services for us.

1. b) Regulators

We may disclose information where required by law (e.g., ATO, ACNC).

1. c) Overseas service providers

Some of our digital tools may store information outside Australia. We use reputable providers who maintain strong privacy and security controls.

6. Photos, videos and content

If you provide us with photos, videos, stories, or logos:

• You confirm you have the rights to share them
• You grant us permission to use them for our charitable work
• You may withdraw consent prospectively

If you believe content on our website infringes your rights, please refer to the relevant section in our Website Terms & Conditions.

7. Cookies and analytics

Our website uses cookies and analytics tools to:

• Improve performance
• Understand user behaviour
• Customise your experience

You may be able to control cookies through your own browser settings.

8. Security of your information

We take reasonable steps to protect your information from loss, misuse, and unauthorised access.

Security measures include:

• Use of trusted, secure payment gateways for donations
• No storage of credit card numbers in our systems
• Encrypted transmission of payment data
• Restricted staff access
• Secure servers and password‑protected databases
• Regular system updates and back‑ups

While we strive for strong security, no internet‑based system can be guaranteed 100% secure.

9. Accessing, updating or deleting your information

You may contact us to:

• Access your personal information
• Request corrections
• Request deletion (where lawful)

We aim to respond within a reasonable timeframe.

10. Children’s privacy

We do not knowingly collect personal information from children under 18 without appropriate consent. If you believe we have done so inadvertently, please contact us.

11. Links to external websites

Our website may contain links to third‑party sites. We are not responsible for the privacy practices of those websites. Please review their policies before sharing your personal information.

12. Changes to this policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

13. Contact us

If you have questions, feedback, or requests relating to privacy:

HADIA Foundation
ABN: 60 610 944 155
Registered address: 23 Osgood Avenue, Marrickville NSW 2204
Email: info@hadiafoundation.org
Phone or WhatsApp: +61 415 909 007